Last updated: 11 June 2026 | Effective from date of publication
This Privacy Policy explains how ibetmy collects, uses, stores, and protects your personal data when you use the ibetmy Platform. It applies to all ibetmy users, including registered account holders and visitors to ibetmy.asia. Please read it carefully before using the Platform. By registering an ibetmy account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.
1.1 ibetmy ("ibetmy", "we", "us", "our") is committed to protecting the privacy of all users of the ibetmy Platform, accessible at ibetmy.asia and all associated interfaces ("Platform"). This Privacy Policy sets out the basis on which personal data collected from users, or provided by users, will be processed by ibetmy.
1.2 ibetmy operates as an online casino and sports betting platform serving Malaysian players and international users where legally permitted. As part of providing this service, ibetmy necessarily collects and processes personal data. We take our obligations under applicable data protection laws seriously and are committed to handling personal data lawfully, fairly, and transparently.
1.3 This Privacy Policy should be read in conjunction with ibetmy's Terms & Conditions and Responsible Gaming Policy, each of which forms part of the agreement between you and ibetmy.
2.1 For the purposes of applicable data protection legislation, ibetmy is the data controller responsible for personal data collected through the Platform. ibetmy determines the purposes and means of processing personal data submitted or generated through your use of the ibetmy service.
2.2 Where ibetmy engages third-party service providers to process personal data on its behalf (for example, payment processors or game providers), those parties act as data processors and are contractually bound by ibetmy's data protection standards. ibetmy remains accountable for such processing as data controller.
3.1 ibetmy collects the following categories of personal data:
When you register an ibetmy account, we collect: full name, date of birth, email address, mobile telephone number, residential address, nationality, and your chosen username. This information is required to create and administer your account and to fulfil our age and identity verification obligations.
To comply with regulatory requirements and prevent underage gambling, ibetmy may request copies of government-issued identity documents including national identity card (MyKad), passport, or other photo identification. This data is processed for KYC (Know Your Customer) compliance purposes only.
When you make a deposit or request a withdrawal, ibetmy collects payment method details sufficient to process the transaction — for example, the e-wallet identifier, bank account reference, or FPX transaction reference. ibetmy does not store full payment card numbers or banking login credentials.
ibetmy automatically records all account transactions (deposits, withdrawals, bonuses), bet placements, game sessions, wagering history, login timestamps, and account dashboard interactions. This data is used for account management, regulatory reporting, and responsible gaming monitoring.
ibetmy collects device and network information when you access the Platform, including: IP address, browser type and version, operating system, device identifiers, and session duration. This data is used for security, fraud prevention, and Platform performance optimisation.
ibetmy retains records of communications between you and ibetmy support, including live chat transcripts, email correspondence, and any complaints or dispute records. These are retained for quality assurance, training, and regulatory compliance purposes.
4.1 ibetmy uses personal data collected from users for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity verification data |
| Age verification and KYC compliance | Date of birth, identity documents |
| Processing deposits and withdrawals | Financial data, transaction data |
| Fraud prevention and AML compliance | Financial data, technical data, activity data |
| Responsible gaming monitoring | Activity data, communications data |
| Platform security and access control | Technical data, login data |
| Customer support and dispute resolution | Communications data, account data |
| Regulatory reporting | Identity data, financial data, activity data |
| Platform improvement and analytics | Technical data, anonymised activity data |
| Promotional communications (where consent given) | Registration data, preferences data |
4.2 ibetmy does not use personal data for automated decision-making that produces legal or similarly significant effects on users, without human oversight.
5.1 ibetmy processes personal data on the following legal bases:
6.1 ibetmy does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Data sharing is limited to the following categories of recipients and purposes:
6.2 All third-party processors engaged by ibetmy are contractually required to process personal data only on ibetmy's documented instructions and to maintain appropriate technical and organisational security measures.
7.1 ibetmy uses cookies and similar tracking technologies on the Platform for the following purposes:
7.2 ibetmy does not use third-party advertising cookies or permit external ad networks to place tracking technologies on the Platform. ibetmy's cookie use is limited to operational, security, and internal analytics purposes.
7.3 Most browsers allow you to refuse or delete cookies via browser settings. Note that disabling strictly necessary cookies will impair your ability to log in to your ibetmy account and use core Platform features.
8.1 ibetmy retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
8.2 Upon expiry of the applicable retention period, ibetmy will securely delete or anonymise personal data such that it can no longer be attributed to an identifiable individual.
9.1 ibetmy may transfer personal data to third-party processors located outside Malaysia, including game providers and technology platform partners. Where such transfers occur, ibetmy ensures that adequate safeguards are in place — including contractual data processing agreements incorporating appropriate transfer mechanisms — to protect the personal data at a standard equivalent to Malaysian data protection requirements.
9.2 By using the ibetmy Platform, you acknowledge that your personal data may be processed in countries other than Malaysia. ibetmy will always ensure that such processing is governed by contractual obligations consistent with this Privacy Policy.
10.1 Subject to applicable data protection law, ibetmy account holders have the following rights in respect of their personal data:
10.2 To exercise any of the above rights, contact ibetmy support via live chat or at [email protected]. ibetmy will acknowledge your request within 5 business days and aim to fulfil it within 30 days, subject to identity verification.
11.1 The ibetmy Platform is strictly intended for adults aged 21 and above. ibetmy does not knowingly collect personal data from persons under the age of 21. Where ibetmy discovers that an account has been registered by a person under 21, the account will be closed immediately, all data will be deleted in accordance with applicable law, and any balance will be reviewed in line with ibetmy's underage gambling policy.
11.2 If you believe that a minor has registered an ibetmy account, please notify ibetmy immediately via [email protected] so that the appropriate action can be taken without delay.
12.1 ibetmy implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
12.2 Notwithstanding these measures, no internet transmission is completely secure. ibetmy cannot guarantee the absolute security of data transmitted to the Platform and recommends that all users activate 2FA on their ibetmy accounts and use strong, unique passwords.
13.1 The ibetmy Platform integrates third-party services including game providers, payment processors, and analytics tools. These services operate under their own privacy policies. ibetmy is not responsible for the data practices of third-party services accessed independently of the ibetmy Platform.
13.2 ibetmy does not embed third-party social media widgets, advertising pixels, or external tracking scripts on the Platform. All analytics data collected through the Platform is processed by ibetmy or its contracted analytics providers under ibetmy's data processing instructions.
14.1 ibetmy may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. Where amendments are material, ibetmy will provide notice via email to your registered address or via an on-Platform notification, at least 7 days prior to the revised Policy taking effect.
14.2 Continued use of the ibetmy Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. The "Last updated" date at the top of this Policy reflects the date of the most recent revision.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or ibetmy's data practices, please contact our support team via the 24/7 live chat on the Platform, or in writing at: [email protected]
15.2 ibetmy will acknowledge written data queries within 5 business days and provide a substantive response within 30 days. Where a request is complex or involves multiple data subjects, ibetmy may extend this period by a further 30 days with notice.
15.3 Where you are not satisfied with ibetmy's response to a data concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Six principles that define how ibetmy handles your personal data every day.
ibetmy does not sell, rent, or trade your personal data to marketers or data brokers. Your information stays within ibetmy's operational ecosystem only.
Every ibetmy login, deposit, and account update is transmitted over 256-bit SSL encryption. Passwords are never stored in plaintext — only salted cryptographic hashes.
ibetmy shares personal data only with payment processors, game providers, and regulatory authorities — and only to the minimum extent necessary for each purpose.
Marketing communications require your explicit opt-in. You can withdraw consent for promotional contact at any time from your ibetmy account settings — no barriers, no delays.
ibetmy retains personal data only as long as legally required — then securely deletes or anonymises it. We don't hold your data indefinitely without purpose.
Access, rectification, erasure, portability — ibetmy fulfils data rights requests within 30 days. Contact support via live chat or email to exercise any right, any time.
ibetmy is built for Malaysian players who value both entertainment and security. Your data is protected every step of the way.
21+ only. Please gamble responsibly.